Privacy Policy
Last updated: 10 June 2026
1. About This Privacy Policy
This Privacy Policy explains how InnovationEvo collects, uses, stores, and protects personal information.
InnovationEvo is an AI automation and website design consultancy based in South Africa. We respect your privacy and aim to process personal information in a lawful, reasonable, and transparent manner.
Business name: InnovationEvo
Legal business name: InnovationEvo, operated by Malcolm Arnold as a sole proprietor
Physical address: 300 Marais st., Brooklyn, Pretoria
Email: [email protected]
Telephone: +27 82 370 4828
Website: https://innovationevo.com
2. Information We May Collect
When you contact InnovationEvo, request information, book a consultation, or use this website, we may collect information such as:
- Your name
- Your business name
- Your email address
- Your telephone number
- Information included in your enquiry
- Appointment details
- Billing and transaction information
- Website usage information, where applicable
We only collect information that is reasonably needed for a clear business purpose.
3. How We Use Information
We may use personal information to:
- Respond to enquiries
- Provide quotations and consultations
- Deliver and support agreed services
- Manage appointments
- Communicate with clients
- Process payments
- Maintain business records
- Improve our website and services
- Comply with legal obligations
We do not sell personal information.
4. Client Customer Data
Some InnovationEvo services help clients capture or manage enquiries from their own customers. These services may include enquiry forms, AI receptionists, appointment-booking systems, automated follow-up workflows, customer relationship management integrations, and database reactivation campaigns.
InnovationEvo does not sell, resell, or broker leads.
Where personal information is processed through a system configured for a client, the client remains responsible for deciding why and how its customer information is used. InnovationEvo processes that information only where reasonably needed to configure, maintain, or support the agreed service.
Clients are responsible for ensuring that they have a lawful basis to use any customer database or contact list they provide.
5. Sharing of Information
We may share limited personal information with trusted service providers only where this is reasonably required to provide a requested service.
These providers may include:
- Website-hosting providers
- Customer relationship management platforms
- Email and messaging providers
- Telecommunications providers
- Appointment-booking platforms
- Cloud-storage providers
- Payment processors
- Professional advisers, where required
We may also disclose information where required by law.
We do not sell or rent personal information to third parties.
6. Payment Information
Payments may be processed through a secure third-party payment provider. InnovationEvo does not store full card details.
The payment provider processes payment information according to its own privacy and security practices.
7. Cookies and Website Data
This website may use cookies or similar tools to support basic website functions, understand website usage, and improve the visitor experience.
You may adjust your browser settings to limit or block cookies. Some website features may not work correctly if cookies are disabled.
8. Data Security
InnovationEvo uses reasonable administrative and technical safeguards to protect personal information.
No online system can be guaranteed to be completely secure. We take reasonable steps to reduce the risk of unauthorised access, loss, misuse, or disclosure.
9. Data Retention
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, or as required by law.
10. Your Rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold your personal information
- Correct inaccurate or outdated information
- Delete information where appropriate
- Object to certain processing
- Withdraw consent where processing is based on consent
To submit a request, contact [email protected].
11. Direct Marketing
We may send marketing communications only where permitted by law. You may ask us to stop sending these communications at any time by using the unsubscribe option, where available, or by contacting [email protected].
12. External Links
This website may include links to third-party websites. InnovationEvo is not responsible for the privacy practices of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.
Contact Details:
Questions or requests relating to personal information may be sent to:
Email: [email protected]
Telephone: +27 82 370 4828
You may also contact the Information Regulator of South Africa if you believe that your personal information has not been handled properly.
Information Regulator of South Africa
Website: https://inforegulator.org.za
Email: [email protected]
Telephone: 010 023 5200