Terms of Service

Last updated: 10 June 2026

1. About InnovationEvo

These Terms of Service govern your use of the InnovationEvo website and any services provided by InnovationEvo.

InnovationEvo is an AI automation and website design consultancy based in South Africa. We design, configure, and support digital systems that help businesses manage customer enquiries and improve their internal workflows.

Our services may include website design, website enquiry forms, AI receptionists, automated follow-up workflows, appointment-booking systems, review-request automation, customer relationship management integrations, database reactivation campaigns, and related consulting services.

Business name: InnovationEvo
Legal business name: InnovationEvo, operated by Malcolm Arnold as a sole proprietor
Physical address: 300 Marais st., Brooklyn, Pretoria, South Africa
Address for legal notices: 300 Marais st., Brooklyn, Pretoria, South Africa
Email: [email protected]
Telephone: +27 82 370 4828
Website: https://innovationevo.com

2. Acceptance of These Terms

By using this website, requesting a quotation, approving a proposal, or purchasing a service from InnovationEvo, you agree to these Terms of Service.

If a separate written proposal, service agreement, or statement of work is signed, that agreement will apply together with these Terms. If there is a conflict, the signed agreement will take priority.

3. Services

The scope of each project will be set out in a quotation, proposal, invoice, or service agreement.

Unless specifically stated in writing, InnovationEvo does not guarantee a specific number of enquiries, leads, appointments, sales, reviews, or revenue. The results of an automation system depend on factors outside our control, including the client’s offer, customer demand, response times, contact database, advertising, pricing, and sales process.

4. Client Responsibilities

Clients must provide accurate information, timely feedback, and access to any systems reasonably required to complete the agreed work.

Clients are responsible for ensuring that their business practices, marketing messages, customer contact lists, and instructions comply with applicable laws and platform rules.

Where a client supplies a customer database or contact list, the client confirms that it has a lawful basis to use that information for the requested purpose.

5. Lead and Customer Data

InnovationEvo does not sell, resell, or broker leads.

Where our services involve customer enquiries, the relevant data belongs to the client whose business received the enquiry. InnovationEvo may process limited information only where needed to configure, support, or maintain an agreed system.

Each client is responsible for determining the lawful purpose for which its customer information is collected and used.

6. Fees and Payment

Fees, billing dates, and payment terms will be stated in the applicable quotation, proposal, invoice, or service agreement.

Some services may include once-off setup fees, recurring service fees, usage-based charges, or third-party costs. These may include messaging, telephone, artificial intelligence usage, software subscriptions, hosting, domain registration, or payment-processing fees.

Unless stated otherwise, third-party costs and usage-based charges are not included in a fixed service fee.

7. Recurring Services and Cancellation

Where a service is billed monthly, the service continues until cancelled in accordance with the applicable proposal or service agreement.

Unless a different period is agreed in writing, clients should provide at least 30 days’ written notice to cancel an ongoing service.

Any fees that have already become due remain payable. Third-party charges and usage costs incurred before the cancellation date remain the client’s responsibility.

8. Refunds

Refund requests are handled according to the InnovationEvo Refund Policy,

https://innovationevo.com/refundpolicy

Nothing in these Terms limits any rights that a consumer may have under applicable South African law.

9. Intellectual Property

InnovationEvo retains ownership of its pre-existing templates, processes, methods, prompts, workflows, code libraries, and know-how.

Once the agreed fees have been paid in full, the client may use the completed project deliverables for its own business purposes, subject to any third-party licensing terms.

10. Third-Party Services

Some services may depend on third-party platforms, software providers, telecommunications providers, hosting providers, artificial intelligence providers, or payment processors.

InnovationEvo is not responsible for interruptions, changes, pricing adjustments, account restrictions, or service failures caused by a third-party provider. Where reasonable, we will assist clients in identifying and resolving issues.

11. Limitation of Liability

InnovationEvo will take reasonable care when providing its services.

To the extent permitted by law, InnovationEvo is not liable for indirect, incidental, or consequential loss, including loss of revenue, missed opportunities, loss of data, or business interruption.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Privacy

Personal information is handled in accordance with the InnovationEvo Privacy Policy, available on this website.

13. Changes to These Terms

InnovationEvo may update these Terms from time to time. The latest version will be published on this page with the updated date.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Contact Details:

Questions about these Terms may be sent to:

Email: [email protected]
Telephone: +27 82 370 4828