Refund Policy

Last updated: 10 June 2026

This Refund Policy explains how refunds, cancellations, and billing disputes are handled by InnovationEvo.

InnovationEvo provides AI automation, website design, digital workflow setup, and related consulting services for businesses.

Contact details:

Business name: InnovationEvo
Email: [email protected]
Telephone: +27 82 370 4828
Website: https://innovationevo.com

1. General Policy

Each InnovationEvo service is tailored to the client’s business needs. Work may include planning, system setup, website design, workflow configuration, software integration, testing, and ongoing support.

Because time and resources are allocated to each project from the start, refunds are assessed according to the type of service purchased and the amount of work already completed.

Nothing in this policy limits any rights that a customer may have under applicable South African law.

2. Setup Fees

Setup fees cover the planning, design, configuration, testing, and implementation of a service.

Once work has started, setup fees are generally non-refundable.

If a project is cancelled before work begins, the client may request a refund. Any payment-processing fees or third-party costs that have already been incurred may be deducted from the refund.

3. Custom Projects

Custom projects may include website design, AI automation systems, CRM setup, workflow configuration, integrations, and related consulting work.

If a client cancels a custom project after work has started, InnovationEvo may charge for the work already completed, time already spent, and any third-party costs already incurred.

Any remaining balance may be refunded where appropriate.

Completed custom work is not refundable once it has been delivered and accepted by the client.

4. Monthly and Recurring Services

Monthly services may include ongoing support, maintenance, hosting, software access, workflow monitoring, or related services.

Clients may cancel an ongoing monthly service by providing written notice.

Unless a different notice period is agreed in writing, clients should provide at least 30 days’ written notice before the next billing date.

Payments already made for the current billing period are generally non-refundable once the service period has started.

The service will remain active until the end of the paid billing period unless otherwise agreed.

5. Usage-Based Charges

Some services may include usage-based costs, such as:

- SMS or messaging charges

- Telephone or voice AI usage

- Email delivery charges

- Artificial intelligence usage

- Hosting fees

- Domain registration fees

- Software subscription fees

- Third-party platform costs

Usage-based charges and third-party fees are non-refundable once they have been incurred.

6. Database Reactivation Campaigns

Database reactivation campaigns may involve setup work, message preparation, CRM configuration, campaign testing, and usage costs.

Setup fees and usage costs are non-refundable once the campaign has started.

InnovationEvo does not guarantee a specific number of replies, appointments, sales, or revenue from a campaign.

7. Results and Performance

InnovationEvo aims to provide reliable systems and professional services.

However, results may depend on factors outside our control, including:

- Customer demand

- The quality of the client’s database

- The client’s offer

- Pricing

- Response times

- Marketing performance

- Sales processes

- Third-party platforms

- Customer behavior

A refund will not be issued solely because a service did not generate a specific number of leads, bookings, sales, reviews, or revenue unless a written performance guarantee was expressly agreed in advance.

8. Service Issues

If a client experiences a problem with a service, they should contact InnovationEvo as soon as possible.

InnovationEvo will first make reasonable efforts to investigate and resolve the issue.

Where a service cannot be delivered as agreed, InnovationEvo may offer an appropriate solution, which may include:

- Correcting the issue

- Re-performing part of the service

- Extending the service period

- Providing a partial refund

- Providing a full refund where appropriate

The appropriate solution will depend on the circumstances.

9. Duplicate or Incorrect Payments

If a client is charged more than once for the same payment, or if an incorrect amount is charged, the client should contact InnovationEvo with proof of payment.

Verified duplicate or incorrect payments will be refunded.

10. Refund Requests

To request a refund, email: [email protected]

Please include:

- Your full name

- Your business name

- The invoice or payment reference

- The date of payment

- The service purchased

- The reason for the refund request

- Any supporting information

Refund requests will be reviewed individually.

11. Refund Processing Time

Approved refunds will be processed as soon as reasonably possible.

The time it takes for the refunded amount to appear in the client’s account may depend on the payment provider and the client’s bank.

12. Chargebacks and Payment Disputes

Clients should contact InnovationEvo first if they have a billing concern.

InnovationEvo will make reasonable efforts to investigate and resolve the issue promptly.

13. Changes to This Policy

InnovationEvo may update this Refund Policy from time to time.

The latest version will be published on this page with the updated date.

Contact:

For any questions about this Refund Policy, contact:

InnovationEvo
Email: [email protected]
Telephone: +27 82 370 4828
Website: https://innovationevo.com